Privacy Policy

1. Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when:

• Requesting our services or free resume reviews
• Placing an order for resume writing or LinkedIn optimization
• Completing our Executive Profile Questionnaire
• Contacting us via phone, email, or contact forms
• Subscribing to our newsletter or downloading our resources

This information may include:

• Name and contact information (email, phone, address)
• Current and previous employment information
• Educational background and professional certifications
• Career achievements, responsibilities, and objectives
• LinkedIn profile information and professional social media data
• Current resume and career documents
• Industry and functional area expertise
• Salary information and compensation history (when provided)
• References and professional contacts

Technical Information

We automatically collect certain technical information when you visit our website:

• IP address and general location information
• Browser type, version, and operating system
• Pages visited, time spent, and navigation patterns
• Referral source and search terms used
• Device information and screen resolution

2. How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery

• Creating and optimizing your executive resume and LinkedIn profile
• Researching industry-specific keywords and positioning strategies
• Communicating about your project status and deliverables
• Providing customer support and addressing your questions
• Processing payments and managing your account

Business Operations

• Improving our services and developing new offerings
• Analyzing website usage and optimizing user experience
• Preventing fraud and ensuring security
• Complying with legal obligations and regulatory requirements

Marketing Communications (Optional)

• Sending periodic newsletters with career insights and tips
• Providing updates about new services or special offers
• Sharing relevant industry reports and executive career resources

You can opt out of marketing communications at any time by clicking unsubscribe in any email or contacting us directly.

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing (Stripe, PayPal)
• Email marketing services (MailChimp, ConvertKit)
• Customer relationship management (Go High Level, HubSpot)
• Web hosting and technical infrastructure
• Analytics and website optimization tools

These service providers are bound by confidentiality agreements and are prohibited from using your information for any other purpose.

Legal Requirements

We may disclose your information when required by law or when we believe disclosure is necessary to:

• Comply with legal processes, court orders, or regulatory requests
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our clients or others
• Investigate fraud or security concerns

Business Transfers

In the event of a merger, acquisition, or sale of our business, your information may be transferred as part of that transaction. You will be notified of any such change via email or website notice.

4. Data Security and Protection

We implement comprehensive security measures to protect your personal information:

Technical Safeguards

• SSL encryption for all data transmission
• Secure server infrastructure with regular security updates
• Password-protected access to client information
• Regular security audits and vulnerability assessments
• Encrypted data storage and backup systems

Administrative Safeguards

• Limited access to personal information on a need-to-know basis
• Confidentiality agreements with all team members
• Regular privacy and security training for staff
• Incident response procedures for potential security breaches

Physical Safeguards

• Secure facilities with controlled access
• Locked storage for physical documents
• Secure disposal of outdated documents and media

While we implement strong security measures, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your information to the best of our ability.

5. Your Privacy Rights

You have the following rights regarding your personal information:

Access and Portability

• Request a copy of the personal information we have about you
• Request information about how we use and share your data
• Receive your data in a portable format when technically feasible

Correction and Updates

• Request correction of inaccurate or incomplete information
• Update your contact information and preferences
• Modify your communication preferences at any time

Deletion

• Request deletion of your personal information (subject to legal retention requirements)
• Withdraw consent for processing where consent is the legal basis
• Request restriction of processing in certain circumstances

Marketing Communications

• Opt out of marketing emails by clicking unsubscribe
• Modify communication preferences in your account settings
• Contact us directly to update your preferences

To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within 30 days.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this Privacy Policy:

• Active Clients: We retain your information during the service period and for 100 days thereafter to honor our satisfaction guarantee
• Completed Projects: We may retain project files for up to 2 years to provide ongoing support and updates
• Marketing Communications: We retain contact information until you unsubscribe or request deletion
• Legal Requirements: We may retain information longer when required by law or for legitimate business purposes

After the retention period expires, we securely delete or anonymize your personal information.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your website experience:

Essential Cookies

• Required for basic website functionality
• Enable secure access to your account and services
• Remember your preferences during your session

Analytics Cookies

• Help us understand how visitors use our website
• Allow us to improve website performance and user experience
• Provide aggregate statistics about website usage

Marketing Cookies

• Enable personalized content and relevant advertising
• Track effectiveness of marketing campaigns
• Help us understand which services interest our visitors

You can control cookie settings through your browser preferences. However, disabling certain cookies may limit some website functionality.

8. International Data Transfers

Elite Resume Pro operates from the United Kingdom. If you are located outside the UK, please be aware that your information may be transferred to, stored, and processed in the UK and other countries where we or our service providers operate.

We ensure appropriate safeguards are in place for international transfers, including:

• Standard contractual clauses approved by regulatory authorities
• Adequacy decisions recognizing equivalent protection standards
• Certification schemes ensuring appropriate data protection

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you via email if you are an active client
• Post a notice on our website homepage
• For material changes, provide 30 days' advance notice

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

10. Contact Us About Privacy