Terms of Service

Agreement Overview

These Terms of Service ("Terms") govern your use of Elite Resume Pro's services and constitute a binding agreement between you ("Client," "you," or "your") and Elite Resume Pro, a division of C-Level Resumes LTD ("Company," "we," "us," or "our").

By placing an order for our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our services.

1. Services Provided

1.1 Executive Resume Writing Services

Elite Resume Pro provides professional resume writing and optimization services specifically designed for senior executives and C-suite professionals, including:

• Executive resume writing and formatting
• ATS (Applicant Tracking System) optimization
• LinkedIn profile optimization
• Cover letter templates
• Executive job search guidance materials

1.2 Service Limitations

Our services are limited to document creation and optimization. We do not:

• Guarantee job placement or interview opportunities
• Provide career coaching or consultation services
• Submit applications on your behalf
• Make representations about employment outcomes

2. Service Process and Timeline

2.1 Order Process

Upon placing an order, you will receive our Executive Profile Questionnaire within 24 hours. Your project begins once you submit the completed questionnaire.

2.2 Delivery Timeline

• Standard Service: 7-10 business days from receipt of completed questionnaire
• LinkedIn Optimization: 2-3 business days from receipt of completed questionnaire
• Rush Service: Available upon request for additional fees

2.3 Client Responsibilities

To ensure timely delivery, you agree to:

• Provide complete and accurate information in the questionnaire
• Respond to clarification requests within 48 hours
• Review drafts and provide feedback within 5 business days

3. Payment Terms

3.1 Pricing and Payment

All services are priced as listed on our website. Payment is required in full at the time of order placement through our secure payment processing system.

3.2 Accepted Payment Methods

We accept major credit cards, debit cards, and other payment methods as available through our payment processor.

3.3 Currency

All prices are listed in USD. International clients may incur additional processing fees determined by their financial institution.

4. 100-Day Satisfaction Guarantee

4.1 Guarantee Terms

We offer a 100-day money-back guarantee from the date of final delivery. If you are not completely satisfied with our work within this period, we will provide a full refund.

4.2 Refund Process

To request a refund:

• Contact us at [email protected] within 100 days of delivery
• Specify the reason for dissatisfaction (optional)
• Refunds will be processed within 5-7 business days

4.3 Revision Policy

During the 100-day period, you are entitled to unlimited revisions to ensure your complete satisfaction with the final product.

5. Intellectual Property Rights

5.1 Ownership of Final Product

Upon full payment, you own all rights to the final resume and related documents created for you. You may use, modify, and distribute these documents as you see fit for your career advancement.

5.2 Company Intellectual Property

Our processes, questionnaires, templates, and methodology remain the exclusive property of Elite Resume Pro. Clients may not reproduce, distribute, or commercialize these materials.

5.3 Portfolio Usage

We may use anonymized examples of our work for marketing purposes unless you specifically request confidentiality in writing.

6. Confidentiality and Privacy

6.1 Client Information Protection

We maintain strict confidentiality regarding all client information, career history, and personal details. Your information will not be shared with third parties without your explicit consent.

6.2 Non-Disclosure Agreements

Upon request, we will execute additional Non-Disclosure Agreements (NDAs) to provide extra assurance of confidentiality for sensitive executive transitions.

6.3 Data Security

We employ industry-standard security measures to protect your personal and professional information from unauthorized access or disclosure.

7. Limitation of Liability

7.1 Service Disclaimers

While we strive for excellence, we cannot guarantee specific employment outcomes, interview invitations, or job offers. Our services are limited to document creation and optimization.

7.2 Limitation of Damages

Our total liability for any claims related to our services shall not exceed the amount paid for the specific service in question.

7.3 Force Majeure

We are not liable for delays or failures in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, technical failures, or other unforeseeable events.

8. Termination

8.1 Client Termination

You may terminate our services at any time before work begins by requesting a refund. Once work has commenced, our 100-day guarantee policy applies.

8.2 Company Termination

We reserve the right to terminate services and provide a full refund if:

• False or misleading information is provided
• Inappropriate or abusive communication occurs
• Legal or ethical concerns arise

9. Dispute Resolution

9.1 Governing Law

These Terms are governed by the laws of the United Kingdom, where our company is registered.

9.2 Resolution Process

Any disputes should first be addressed through direct communication with our team. We are committed to resolving concerns promptly and professionally.

10. Modifications to Terms

We reserve the right to update these Terms at any time. Material changes will be communicated to existing clients. Continued use of our services after changes constitutes acceptance of the updated Terms.